Grievance Redressal
If you’re unhappy with our service, our communication or how we handled your data, tell us. Every complaint is logged and answered by a named person.
FITHEALTH HOSPITAL LLP (The Valve Clinic)
11th Floor, Diamond Plaza, 1101, Chabildas Road, Dadar West, Mumbai 400028
Email: grievance@thevalveclinic.org ·
How to raise a complaint
Email, call, write to the address above, or use the form below. Include your name, contact number, what happened, the date, and what you would like us to do.
Please don’t email medical reports; we will arrange a secure route if they are needed.
Our timelines
| Step | Timeline |
|---|---|
| Acknowledgement with a reference number | Within 48 hours |
| Resolution or a reasoned reply | Within 15 days |
| Complex cases | We tell you the reason and a new date; never beyond 30 days |
If you are not satisfied
For data-protection complaints, you may approach the Data Protection Board of India. For concerns about a doctor’s professional conduct, you may approach the Maharashtra Medical Council