Data Rights
You can ask us to see, correct or erase your personal data, withdraw your consent, or nominate someone to act for you. Use the form below or email privacy@thevalveclinic.org. There is no charge.
| Right | What it means |
|---|---|
| Access | A summary of the personal data we hold about you and how we use it, and who we have shared it with |
| Correction and update | Fix data that is wrong or incomplete |
| Erasure | Delete data we no longer need, unless the law requires us to keep it (for example, patient records) |
| Withdraw consent | Stop us contacting you or sending updates. Withdrawing is as easy as giving consent |
| Nomination | Name a person who can exercise these rights if you die or cannot act yourself |
| Grievance | Complain if we have not handled your data properly. See Grievance redressal |
Unsubscribe quickly: reply STOP on WhatsApp, use the link in any email, or tell our team on a call. We act on this within 48 hours.
- We acknowledge your request within 48 hours.
- We verify your identity, usually by a one-time code to the mobile number you used with us.
- We complete the request within 15 days, and tell you if the law requires us to keep any data, and why.